Transcript 1 - (800)522-3727

[Ringing tone.]

[The CAES jingle plays.]

SABRINA

Thank you for calling Corestone Alternative Energy Solutions! Please listen carefully as our options have recently changed. For billing services, press one. To speak with a sales associate, press two. For reports on outages, press three. For employee services, press four. For hours of oper—

[Keypress tone.]

SABRINA

You will be connected to an HR representative shortly. Please hold.

[Hold music plays: Schumann's Op. 128.
-.-- --- ..- / ... .... --- ..- .-.. -.. / .... .- ...- . / -... . . -. / -- --- .-. . / .... . .-.. .--. ..-. ..- .-.. --..-- / -- .- .-. -.-. .. .- .-.-.-
Then, a glitching sound.]

MARCIA

—can do that right now; give me just a sec. [Typing.] How are you handling the transition?

TIMOTHY

Pretty well, thanks. Things have moved really fast, but I guess that’s probably a good thing.

MARCIA

Yeah, it has been a bit crazy. I’m glad you’re not feeling overwhelmed. Okay, just to confirm, it was Timothy Doris, right?

TIMOTHY

Oh, I’m probably under Robert Doris. I go by my middle name.

MARCIA

[Typing.] Sure enough, there you are! And you just needed your login information, correct?

TIMOTHY

Yeah.

MARCIA

Okay. Your username is “rdoris,” all lowercase. And your password is “Knidos1942,” spelled “K n i d o s one nine four two.” The “K” is capitalized, but the rest is lowercase. Does that help?

TIMOTHY

Yeah, that’s perfect! Thank you so much, Marcia; you’ve been a huge help.